Your order confirmation and sales receipt will be sent to your email immediately after payment.
You can also log into your account, go to “My Orders”, and download your receipt/invoice at any time.
If you need a revised receipt, just contact our service team.

To return an item, please contact our customer service first to submit a return request.
Returned items must be unused, undamaged, and in original packaging.
Customized cake boxes are non-returnable unless there is quality or shipping damage.
Once we receive and check your return, we will process your refund or replacement quickly.

We have clear MOQ requirements for different cake box styles.
For stock items, we accept relatively small orders; for custom printed / customized boxes, MOQ will be higher.
You can check the product page or contact us directly for the exact MOQ of the item you want.

We ship to most countries and regions worldwide. We support delivery to your business address, warehouse, or freight forwarder address.
If you are unsure whether we can ship to your location, please contact us for confirmation.

Once your order is shipped, we will send you a tracking number via email.
You can use this number to track your package on the official shipping website.
You can also log into your account to view order status and tracking information.

You can reach us easily through:

• The contact form on this page

• Our official email address

• WhatsApp / Wechat (shown on our website)
We usually reply within 1 working hour during working days, and will provide professional support for your cake box orders.